1. Introduction
At ZA Caps (Pty) Ltd we aim to deliver your merchandise quickly and reliably. This Shipping Policy outlines our practices regarding shipping, delivery times, and related charges.
2. Processing Time
- Orders are processed within 3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Methods & Costs
- We offer standard and express shipping options.
- Shipping costs are calculated at checkout based on weight, destination, and selected shipping method.
- Free shipping may be offered on orders above R1500
4. Delivery Timeframes
- Please reach out to us via our WhatsApp contact or info@zacaps.co.za if you have not received your tracking details within 5 days once payment confirmation is received.
- International orders may take longer due to customs clearance and local postal services.
5. Order Tracking
- Once shipped, you will receive a confirmation email with tracking details.
- You can track your order using the provided tracking number on the courier’s website.
6. International Shipping
- We ship to selected countries outside [Your Country].
- International customers are responsible for customs duties, taxes, and import fees.
- Delivery times may vary depending on customs procedures.
7. Delays
- While we strive to meet delivery estimates, delays may occur due to unforeseen circumstances (e.g., courier delays, weather, customs).
- We are not liable for delays beyond our control.
8. Incorrect Address
- Customers are responsible for providing accurate shipping information.
- We are not liable for orders shipped to incorrect addresses provided by the customer.
9. Lost or Damaged Packages
- If your order is lost or damaged in transit, please contact us at info@zacaps.co.za
- We will work with the courier to resolve the issue and, if applicable, send a replacement or issue a refund.
10. Contact Us
For questions about shipping, please contact:
ZA Caps (Pty) Ltd