Returns & Refund Policy
1. Introduction
At ZA Caps (Pty) Ltd we want you to be completely satisfied with your purchase. If you are not happy with your order, this policy explains how returns and refunds are handled.
2. Eligibility for Returns
- Items may be returned within 7 days of delivery.
- Products must be unused, in their original packaging, and accompanied by proof of purchase.
- Items that are damaged due to misuse or not in their original condition may not qualify for a refund.
3. Non‑Returnable Items
The following items cannot be returned:
• Sale or clearance items.
• Customized or personalized products.
4. Return Process
- To initiate a return, please contact us at info@zacaps.co.za with your order details.
- Once approved, you will receive instructions on how to send the item back.
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
5. Refunds
- Refunds will be processed once the returned item has been inspected and approved.
- Refunds are issued to the original payment method within 7 business days.
- Shipping fees are non‑refundable unless the return is due to our error.
6. Exchanges
- Exchanges are offered for defective or damaged items.
- If you need to exchange a product, contact us at [Your Contact Email] with details and photos of the issue.
7. Late or Missing Refunds
- If you haven’t received a refund within the stated timeframe, first check your bank account.
- Then contact your payment provider, as processing times may vary.
- If you still have not received your refund, please contact us at info@zacaps.co.za
8. Contact Us
For any questions about returns or refunds, please reach out to:
ZA Caps (Pty) Ltd
info@zacaps.co.za